The terms that apply when you book a service with us. Plain language. No surprises.
Last updated: 28 April 2026 · ABN 72 675 759 707
These terms apply when you book a service with House Call RV — a sole-trader business operating under ABN 72 675 759 707, based in Sydney, NSW. We provide mobile caravan service, repair, and detailing.
By booking a service through our website, by phone, or by email, you agree to these terms. Where we refer to "we," "us," or "House Call RV," we mean the operator of House Call RV. Where we refer to "you" or "the customer," we mean the person booking the service and accepting these terms.
These terms do not exclude or limit any consumer guarantees you have under the Australian Consumer Law (ACL), which applies regardless of anything in this document.
We provide mobile caravan and motorhome services at a location of your choosing within the Sydney metropolitan area, generally within 40km of the Sydney CBD. Services include but aren't limited to:
240V electrical work and gas work are subcontracted to appropriately licensed tradespeople. We coordinate the booking and include their cost in your quote.
When you book a service:
Bookings are confirmed only when both your appointment time and your deposit are accepted. You'll receive a confirmation email with the date, time, address, and price.
Most of our services have fixed prices or fixed prices by van size (tiered). The price you see at booking is the price you pay, provided the work is within the scope listed on the booking page and on our website.
For some services (Quick Fix, Brakes & Bearings, 12V Diagnostic, Plumbing Repair, Ceiling Inspection), the booking price is a callout that includes a defined amount of labour (usually the first hour). Additional labour and parts are charged transparently on the day at rates published on our booking page, and we agree those costs with you before proceeding.
We collect a 20% deposit on most bookings to confirm your slot. Free assessments and small fixed-price visits (Pre-Trip Check, Water Tank Flush, Flyscreen Repair, Ceiling Light Install) require no deposit and are paid in full on completion.
The balance is invoiced on completion and is payable within 7 days by:
Late payment beyond 14 days may incur a $25 administrative fee. Persistent non-payment may be referred to a debt recovery service, with reasonable recovery costs added.
All prices on our website and in our quotes include GST.
We understand life happens. Our policy is built to be fair to both sides:
If you have an unusual situation (medical emergency, family bereavement, etc.) please reach out directly — we apply the policy with judgement, not a calculator.
If we need to cancel or reschedule your booking — for example due to severe weather, illness, mechanical failure of our service vehicle, or another unavoidable issue — we'll give you as much notice as possible and offer:
If we arrive and the conditions for the service can't be met, we'll work with you on the spot to find a solution. If the only solution is to abandon and rebook, we may charge a callout fee equal to your deposit.
We do the work you've booked, scoped on our website. If during the work we discover something else that needs attention (a worn bearing during a service, water damage during a roof reseal, a wiring issue during a 12V diagnostic, etc.) we will:
You're never charged for additional work without prior agreement. If you decline the additional work, we complete only what was originally booked.
We warrant our workmanship for 12 months from the date of completion. If something we worked on fails because of how we did the work, we'll come back and fix it at no charge. The warranty does not cover:
Parts we install carry the manufacturer's warranty, which we pass through to you. We'll help you make a claim if needed.
This warranty operates in addition to your rights under the Australian Consumer Law, which cannot be excluded.
Under the Australian Consumer Law, our services come with guarantees that cannot be excluded:
If we fail to meet a consumer guarantee, you're entitled to remedies under the law, which may include re-supply of the service, compensation for reasonably foreseeable loss, or a refund. Nothing in these terms attempts to limit those rights.
To the maximum extent allowed by law, our total liability for any claim arising from a service we've delivered is limited to the price you paid for that service. We are not liable for:
This clause does not limit your rights under the Australian Consumer Law.
We photograph your van as part of standard service documentation. Those photos are used for:
We do not publish your photos publicly, on social media, or in marketing materials without your written consent. If you'd like to give consent for promotional use, we'll always ask separately.
We carry public liability insurance to $20 million, plus tools-and-stock insurance covering equipment and parts in our service vehicle.
If you have a problem, please contact us first — most issues resolve quickly with a direct conversation. Email housecallrv@gmail.com or call 0412 616 838.
If we can't resolve a dispute directly, you can escalate to:
These terms are governed by the laws of New South Wales, Australia.
We may update these terms from time to time. The terms that apply to your booking are the version live on our website at the time you confirmed your booking. Material changes will be communicated to active customers by email.
Questions about these terms? Contact:
House Call RV
ABN 72 675 759 707
Email: housecallrv@gmail.com
Phone: 0412 616 838